In the unlikely
event of goods requiring to be returned we have established a returns procedure
which has been designed to cause you minimum inconvenience.
1.0
Suspected faulty Item
Speak
to a experienced member of staff on 44(0)1226 281177 or orders@fast-lad.co.uk . Items which are
faulty must be returned within the warranty period (3-12 months standard
warranty for most products, please check).
If the
item is diagnosed faulty by our technicians, we will do our best to provide a
replacement within 3-5 working days providing the item is in stock.
2.0
Item missing or incorrect item sent
Should
you receive goods that do not correspond with the description of the ordered
goods then you should contact Customer Services on 44(0)1226 281177 or orders@fast-lad.co.uk within 3 working
days of receiving the order.
3.0
Signing for goods
All
items must be checked on delivery before signing for the item. If the item
looks damaged, please refuse the delivery and contact our Customer Services
department on 44(0)1226 281177 or orders@fast-lad.co.uk
4.0
Damaged item
For
mail order goods only. In the event that you receive a damaged item, speak
to Customer Services on 44(0)1226 281177 or orders@fast-lad.co.uk within 72 hours
of receiving the order. A replacement will not be sent until the damaged item
has been returned and inspected.
5.0
Unwanted Or Incompatible Goods
If you
purchased the goods online and are a consumer (a private person buying for
their personal use) then you may cancel your purchase at any time within 7 days
of receipt by informing Fast Lad Performance Ltd in writing (email, fax or
letter) and we will give you a refund of the price paid. It is a pre-condition
to our acceptance of these unwanted goods that they are returned in an unused
condition, complete and in a re-saleable condition (at your own cost).
In
order to return the goods to us you must firstly notify Customer Services on
44(0)1226 281177 or orders@fast-lad.co.uk with your intent.
The
return will be authorized once the reason for return has been established, you
should then return the goods at your own cost and risk. It is your
responsibility to ensure that the items reach us safely and in a satisfactory
condition. We recommend that you take out insurance cover and that the goods
should be sent by recorded or registered post or with a reputable courier. We
cannot accept any liability for goods that are damaged in transit and would
recommend that you ensure that the goods are sufficiently packaged to prevent
this from happening.
6.0
When returning Items
All
returned items must be in original packaging. Fast Lad Performance Ltd will not
be liable for any damage to items that are not adequately packaged and damaged
in transit to Fast Lad Performance Ltd.
Please ensure that you enclose:
Your
original order number
Details of why you
are returning the item
All packaging,
manuals and cables.
7.0 This
does not effect your Statutory Rights as a Consumer
|